Organizational Cultural Competence:
Moving Your Organization Toward Becoming Culturally Competent
Creating an Organizational Environment
- Create inclusive environments for diversity
- Identify current level of cultural competence in the organization
- Develop and implement a vision statement and strategic plan to support cultural competence
- Employ and incorporate cultural consultants
- Enlist support for organizational cultural change from employees at all levels of the organization
- Create structures that support organizational change
- Update organizational policies to reflect the move to increased cultural competence
Providing Staff and Team Development
- Review existing personnel policies
- Establish effective cultural diversity recruitment and retention policies and programs
- Connect individual and team rewards to behaviors that value and demonstrate cultural competence
- Develop a culturally diverse and competent supervision/management capability
- Support the development of administrative and front-line staff performance metrics related to cultural competence
- Enhance the performance review process to recognize cultural competence and opportunities for growth
- Coach supervisors, managers, and staff in addressing culturally complex interactions in a highly effective manner
Culturally Competent Service Delivery
- Integrate concepts of cultural competence into practice standards of the organization
- Provide cultural competence training and education based on cutting-edge research and practical know-how
- Develop cultural competence coaching and tutoring initiatives to enhance individual and team effectiveness
- Ensure that service delivery practices and documentation are culturally competent
Enhancing Community Partnerships
- Establish partnerships with community leadership to address community needs
- Take a proactive position on community issues of difference and the advancement of cultural competence with the community
- Develop a balanced, diverse, and culturally competent board and management team
- Become viewed by the community as a leader in the advancement of cultural competence
