Organizational Change

Creating an Organizational Environment

Create inclusive environments for diversity
Identify current level of cultural competence in the organization
Develop and implement a vision statement and strategic plan to support cultural competence
Employ and incorporate cultural consultants
Enlist support for organizational cultural change from employees at all levels of the organization
Create structures that support organizational change
Update organizational policies to reflect the move to increased cultural competence

Review existing personnel policies
Establish effective cultural diversity recruitment and retention policies and programs
Connect individual and team rewards to behaviors that value and demonstrate cultural competence
Develop a culturally diverse and competent supervision/management capability
Support the development of administrative and front-line staff performance metrics related to cultural competence
Enhance the performance review process to recognize cultural competence and opportunities for growth
Coach supervisors, managers, and staff in addressing culturally complex interactions in a highly effective manner